To apply, please send your cover letter and resume to with the position title in the subject line.

About Storycatchers Theatre

Storycatchers Theatre guides young people to transform their traumatic experiences into powerful musical theatre, developing the courage and vision to become leaders and mentors. By creating support for youth within the criminal justice system, Storycatchers prepares them to change their lives and emerge successfully from court involvement. We dedicate all our resources to meeting the complex needs of adolescents and young adults who have become involved in the justice system.

Storycatchers Theatre has worked with young people in the Illinois juvenile justice system since 1990, developing and refining a nationally recognized, award-winning, trauma-informed creative youth development methodology. We conduct year-round residential programs in three separate juvenile justice facilities and offer a post-release performing arts jobs program, Changing Voices, to young people navigating reentry to Chicago.

We are a collaborative organization that believes in committing to each other and the youth we serve. We implement a uniquely effective arts education model that helps marginalized young people develop the capacity to envision and pursue meaningful futures. We believe in second chances.

Job Description

The Operations Coordinator (OC) works organization-wide to support operations by providing advanced clerical and administrative support services. The operations coordinator works in vital functional areas (Administration, Board, HR, IT, and Operations) to ensure that the organization functions efficiently. The operations coordinator is responsible for maintaining records and databases, liaising with the board, assisting with meeting setup and scheduling, supporting hiring and onboarding processes, managing and ordering supplies, monitoring IT inventory, and performing other clerical and administrative tasks that support organizational programs. This role reports directly to the Director of HR and Operations.

This is an excellent opportunity for an outgoing, proactive, and highly organized person interested in supporting operational functions within a fast-paced, mission-driven, and community-oriented nonprofit organization.

Primary Job Expectations


  • Manage and monitor the office phone system, including answering phones and message routing.
  • Manage office supplies and the maintenance of office equipment.
  • Provide calendar management to the Executive Director.
  • Assist with scheduling meetings organization-wide.


  • Serve as primary administrative liaison support to our Board of Directors.
  • Prepare and disseminate board and committee meeting packets.
  • Schedule board and committee meetings.
  • Provide meeting presentation support as needed.
  • Maintain files from board meetings on the organization’s shared drive.


  • Arrange and assist with the onboarding of new employees.
  • Assist with all internal and external non-confidential HR-related inquiries or requests.
  • Maintain non-confidential employees’ records, including lists of staff phone numbers, birthdays, work anniversaries, and more.
  • Schedule meetings, interviews, and non-confidential HR events such as training and employee engagement activities.
  • Produce and submit reports on general non-confidential HR activity.
  • Assist with ad-hoc non-confidential HR projects.


  • Maintain inventory record of all company electronic assets and software licenses.
  • Schedule IT training with staff as needed.
  • Manage website maintenance as needed.


  • Assist with the management of daily operational activities.
  • Provide administrative support to the Director of HR and Operations.
  • Assist with tracking the progress of projects.
  • Organize files in the organization’s shared drive.
  • Assist with managing the attendance list for performances and special events.
  • Maintain external stakeholder records.

Education and Skills Requirements

  • High school diploma/GED required.
  • Bachelor’s Degree preferred.
  • 3 years of administrative and customer service experience required, or relevant equivalent experience will be considered.
  • Nonprofit experience is preferred but not required.
  • Microsoft Office 365 proficient. Google Workspace apps will be considered.
  • Strong written and verbal communication skills.
  • Mission-driven person with a strong work ethic, well-organized, reliable, flexible, and upbeat.
  • Have a working knowledge of modern technology, especially cloud-based software.
  • Ability to exercise discretion and confidentiality in internal and external stakeholders required.


  • Maintains a proactive approach toward operations.
  • Fiercely organized with impeccable attention to detail.
  • Able to multitask and triage project tasks.
  • Able to collaborate well with others.
  • Keep a positive outlook through challenging moments.

Required availability and work environment.

  • Full-time position (40 hours/week). Occasional evening and weekend work as needed but rare.
  • This position operates in the River North office location. Occasional travel to our program site locations in the Chicago metro area.
  • This role routinely uses standard office equipment.
  • Storycatchers is a smoke-and-drug-free environment, and we require proof of vaccination against COVID-19.
  • Storycatchers maintains a remote work policy as needed.

Compensation and benefits.

  • 100% paid enrollment in company health insurance plan.
  • Paid Time Off available for vacation, holidays, sick time, and personal time off.
  • Office closed during the winter holiday break and all federal holidays.
  • Paid professional development opportunities.
  • Salary Range: $40,000 to $50,000 based on experience.